Terms and Conditions
Welcome to Samka Ayurveda! By using our website (https://samkaayurved.in/) and making payments through Razorpay, you agree to abide by the following terms and conditions. Please read them carefully before making any purchase or using our services.
1. General Terms
- Samka Ayurveda provides Ayurvedic products, yoga and meditation services, and consultation.
- By accessing this site, you confirm that you are at least 18 years old or have the consent of a legal guardian.
- We reserve the right to modify these terms at any time without prior notice.
2. Products and Services
- All Ayurvedic products sold on our website comply with Ayurvedic principles and are for wellness purposes.
- Yoga and meditation services are provided for holistic well-being and do not substitute professional medical advice.
- Consultation services are intended for general guidance and not for diagnosing or treating medical conditions.
3. Orders and Payments
- All prices are listed in INR and are subject to change without prior notice.
- Payments are securely processed through Razorpay.
- We accept multiple payment methods, including credit/debit cards, UPI, net banking, and wallets via Razorpay.
- We reserve the right to refuse or cancel any order at our discretion.
4. Returns and Refunds
- Due to the nature of our products, we do not accept returns unless the product is damaged or defective.
- Refund requests must be submitted within 7 days of delivery with valid proof.
- Refunds (if applicable) will be processed through Razorpay to the original payment method and may take 5-7 business days.
5. Limitation of Liability
- Samka Ayurveda is not responsible for any adverse effects caused by the use of our products or services.
- Users should consult a healthcare professional before using any Ayurvedic products.
6. Intellectual Property
- All content on this site, including images, logos, and text, is the property of Samka Ayurveda and may not be used without permission.
7. Governing Law
- These terms are governed by the laws of India, and any disputes will be resolved in the jurisdiction of Maharashtra.
Shipping and Delivery Policy
1. Shipping Policy
- We ship our Ayurvedic products across India.
- Orders are processed within 1-3 business days after payment confirmation.
- Delivery time varies based on the location and courier services, typically taking 5-10 business days.
2. Shipping Charges
- Shipping charges vary based on the order value and delivery location. Charges will be displayed at checkout.
- Free shipping may be available on select orders or promotions.
3. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your package.
4. Delayed or Lost Orders
- In case of delayed delivery, please contact our support team at [your email/contact number].
- If an order is lost in transit, we will initiate a replacement or refund based on investigation.
5. International Shipping
- Currently, we do not offer international shipping.
6. Incorrect Address
- Customers are responsible for providing an accurate shipping address. We are not liable for orders delivered to incorrect addresses.
7. Damaged or Missing Items
- If you receive a damaged or missing item, report it to us within 48 hours of delivery with photographic evidence.
- We will offer a replacement or refund based on the case assessment.
8. Payment Processing via Razorpay
- All payments are securely processed through Razorpay.
- In case of payment failures or deductions without order confirmation, please contact us at devisamkaayurved@gmail.com with transaction details.
- Refunds (if applicable) will be processed through Razorpay and may take 5-7 business days to reflect in your account.
For any queries, contact us at devisamkaayurved@gmail.com or 9822222563.